Two Cats Communications

Reputation Management

Moving Beyond the Joan Jett Model

There’s a saying about review platforms: The customers who use them are either there to rave—or to rant. While those raves are great, the cost of a rant can be devastating. As more and more consumers turn to review platforms to determine their spending decisions, it’s essential for businesses to engage in active customer service on those platforms.

Just like social media marketing, effective reputation management requires time and skill. Our review reply strategy is rooted in excellent customer service—whether we’re engaging with happy customers or overseeing replies to difficult reviews, we create genuine interactions on behalf of your business.


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Engage in active customer service on review platforms.

One of the most valuable aspects of our reputation management services is flagging Terms of Service violations. We have years of experience disputing reviews that violate the Terms of Service agreements on various platforms, and we believe that effectively monitoring those opportunities to request removal of illegitimate allegations against your business is a significant component of any digital management plan.


We’re ready to discuss developing a reputation management plan for your business. Contact us for a free consultation and quote.